The delegation of the TURKMENARAGATNASHYK Agency studied the experience of Kyrgyzstan in the field of digitalization of public services


As part of a joint project between UNDP and the TurkmenSvyaz Agency, aimed at promoting the implementation of a pilot system of interdepartmental electronic interaction in Turkmenistan, a study visit was organized from February 26 to March 1 by an agency delegation to Kyrgyzstan to study experience in the field of digitalization of public services. Turkmen specialists became familiar with the methodology for building interdepartmental electronic interaction and document flow, organizing state and municipal electronic services, creating identification and authentication systems, ensuring equal access to digital technologies, electronic and postal communications for the population, various state registers, digitizing historical data, as well as addressing cybersecurity issues. During the visit, meetings were held with the leadership and senior officials of various government departments of the Kyrgyz Republic, including the Ministry of Digital Development and its state institution “Tunduk”, the Ministry of Health, the State Agency for the Protection of Personal Data under the Cabinet of Ministers, the state enterprise “Infocom” and the Public Service Center . At meetings with Kyrgyz colleagues, representatives of Turkmenistan received information about the activities of the Ministry of Digital Development of the Kyrgyz Republic related to the development and implementation of state policy in the field of digitalization and electronic governance, in the field of using electronic signatures, state and municipal electronic services, etc. Of particular interest at the meeting at the Tunduk institution was the discussion of issues of technical coordination in the implementation of the e-government system in the country and electronic interaction between government bodies, local governments, government agencies and enterprises, as well as legal entities and individuals, including in the provision of state and municipal services in electronic format. In addition, participants had the opportunity to familiarize themselves with the experience of implementing and integrating government agencies into the system of interdepartmental interaction in the Kyrgyz Republic. The delegation of the Turkmensvyaz agency also took part in the international forum “Digital Kyrgyzstan”, which addressed a wide range of issues related to the use of digital and innovative technologies, including their further implementation in the work of government agencies, banks, financial technology and retail trade . The forum became a platform for the exchange of ideas with participants on opportunities for cooperation in the development of digitalization of public services and many other issues of digital transformation.